Refund Policy

Credit packs are one-time purchases processed by Paddle, our Merchant of Record.

14-day refunds

You can request a full refund within 14 days of purchase. Credits already used from that pack may be deducted from the refund amount.

Failed grading

If grading a paper fails on our side, the credit is returned to your balance automatically.

How to request

Email info@aikreativ.com with your order number, or contact Paddle via your receipt.